Return & Refund Policy

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned: perishable goods such as food, flowers, newspapers or magazines; intimate or sanitary goods; hazardous materials; and flammable liquids or gases.

Additional non-returnable items: gift cards, downloadable software products, and some health and personal care items.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: any item not in its original condition, damaged or missing parts for reasons not due to our error, or any item returned more than 7 days after delivery.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit automatically applied to your original method of payment within a certain number of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. Next contact your bank; there is often processing time before a refund posts. If you've done all of this and still have not received your refund, contact us at support@bhagyacookware.com.

Sale items

Only regular priced items may be refunded; unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email support@bhagyacookware.com and send your item to: 287, Papammpatti Road, Kannampalayam P.O., Coimbatore 641 405, Tamil Nadu, India.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return; once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift, we will send the refund to the gift giver.

Shipping returns

To return your product, mail it to: 287, Papammpatti Road, Kannampalayam P.O., Coimbatore 641 405, Tamil Nadu, India.

You are responsible for your own shipping costs for returning the item; shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. For higher-value items, consider a trackable shipping service or shipping insurance — we don't guarantee that we will receive your returned item.